Lamar State College-Orange

Services Rendered

LSC-O is a state supported, two-year institution of higher education offering students both an academic transfer curriculum and a variety of high-quality vocational, technical programs. Additionally, non-credit classes and training opportunities are provided for the continuing education of community members and the customized training needs of local business and industry. LSC-O has strong instructional, student services, and community service missions.

Service Principles

LSC-O is committed to providing quality service to students who can expect:

• reliability--consistent quality performance, access to services, and timely and accurate completion of tasks.
• credibility--highly qualified faculty and staff, trustworthy administrators, prompt problem solving, and accurate printed materials.
• environment conducive to learning--safe premises, appropriately dressed faculty and staff, and friendly and accurate information.
• responsiveness--helpful and accessible staff, quick service, prompt communication, and satisfactory student information.
• concern--expeditious and caring attention to student needs, an empathetic faculty and staff, and reliable and credible problem solving.
  

Service Goals and Objectives

LSC-O is committed to maintaining an appropriate and current curriculum; maintaining excellence in instruction; providing personal and academic counseling for students; providing extracurricular opportunities conducive to lifelong personal development; providing a functional and aesthetically pleasing campus; and cooperating with individual and community groups to promote education, economic development, and cultural opportunities.

Standards for Maximum Wait Time

LSC-O is committed to processing transcript requests within a 24-48 hour period; determining financial aid rewards within three weeks; registering (enrolling) students for classes within 15-30 minutes of initial contact; receiving service at the cashier's office within 15 minutes; determining admission into competitive-entry programs within 30 days; reporting results of credit-by-exam within one week; responding to requests for ADA accommodations in one day; answering the phone in four rings; completing transcript evaluations by the end of the first semester; and processing admission applications within 24 hours.

Complaints

Students desiring to file a complaint about services, staff, or activities should initially contact the Vice President of Student Services. Based on the nature of the complaint, the student may be referred to the division of Academic Affairs or some other division of LSC-O. Policies and procedures for specific types of grievances can be found in the Texas State University Rules and Regulations, the LSC-O Faculty Handbook, the LSC-O Student Handbook, and the LSC-O Catalog. These publications may be obtained from the Vice President for Student Services, Vice President for Academic Affairs, Director of Human Resources, and/or the Office of the President.

Complaints regarding any academic issues including: instruction, classroom management, grading, program regulations, competitive program admissions and/or criteria, etc., should first be filed with the instructor. If resolution is not achieved, the chain-of-command (division chair/ director, VPAA) must then be followed. A complaint may culminate with the "Academic Grievance" Committee. Students may expect a maximum of five days per step in the grievance procedure.

Complaints regarding non-academic issues such as: student organizations and activities, fees, non-academic discipline, parking, security, building use, etc., should first be filed with the director/sponsor responsible for the activity. If resolution is not achieved, the Vice President of Student Services must then be contacted. A complaint may culminate with a "Student Disciplinary Hearing." Students may expect a maximum of five days per step in the grievance procedure.

Student Relations Representative

Vice President Bobbie Burgess, Student Services
Ron Lewis Library Building, Room 355
(409) 882-3342
Bobbie.Burgess@lsco.edu